Privacy Policy
1. Who is responsible
CineFilm Media, Dubai, United Arab Emirates, is the controller of your personal data. Privacy contact: support@neerair.com.
2. Data we collect
- Account and booking data: name, email, phone, country, hotel, dates, number of guests, special requests, hashed password.
- Payment data: handled by Stripe. We do not store card numbers; we keep the payment reference and amount.
- Technical data: your IP address and browser details in server logs for security and fault-finding.
- Country detection: to show a suitable language and currency we guess your country from your IP address, using your network provider's header, a database on our own server, or if needed the free service api.country.is (which receives your IP address). We do not save the result in our database.
3. Why we use it (legal bases)
| Purpose | Basis |
|---|---|
| Create and manage bookings, take payment, send confirmations, refunds, support | Contract |
| Accounting, tax, fraud prevention, legal claims, answering authorities | Legal obligation / legitimate interests |
| Security of the Site, preventing abuse | Legitimate interests |
| Optional features you switch on | Consent |
We do not sell your data and we do not use it for advertising.
4. Who receives it
- The Property you book (name, dates, guests, requests, contact) so it can host you. The Property then handles that data as its own controller.
- Stripe (payments and fraud checks), our email provider (Resend), our hosting provider, and, only if you choose to give us a phone number for booking updates, our messaging provider (Twilio) for SMS or WhatsApp.
- Authorities or courts when the law requires.
- We share nothing with Neer Air or Safar unless you go to their sites, where their own privacy policies apply.
5. International transfers
Our Properties and providers are in many countries, so your data may be processed outside your country, including outside the EU/UK/UAE. Where the law requires, we rely on adequacy decisions, standard contractual clauses or similar safeguards.
6. How long we keep it
Booking, payment and invoice records for as long as tax and accounting law requires (commonly up to 7 years). Account data until you ask us to delete it, unless we must keep some of it. Server logs for a short period (normally up to 90 days).
7. Your rights
Depending on where you live (for example under the GDPR, UK GDPR, UAE data protection law or US state laws) you may ask to access, correct, delete or export your data, object to or restrict some processing, and withdraw consent. Write to support@neerair.com; we answer within 30 days. You may also complain to your data-protection authority.
8. Children
The Site is for people aged 18 and over. We do not knowingly collect data from children.
9. Security
HTTPS, hashed passwords, access controls and backups. No system is perfectly secure; tell us at once if you suspect misuse. If a breach affects you we will tell you and the authorities as the law requires.
10. Changes
We will update this page when our practices change; the date above shows the latest version.