Hotel Partner Terms
These terms are between CineFilm Media (Dubai, United Arab Emirates, registration no.: not applicable), the operator of NeerStay ("we"), and the person or company that lists a property ("you", the "Property"). You accept them by ticking the box when you add a property.
1. What you promise
- You own the property or have the right to sell its rooms, and you hold every licence and registration your country or city requires for hosting paying guests.
- All information, prices and photos are true, and you own the photos or have permission to use them. You give us a worldwide, non-exclusive licence to show them on NeerStay and in our marketing.
- You keep prices and room availability accurate. Guests see them in real time.
2. Approval
New properties start as "pending". We approve them after checking the details and photos (at least 4). We may refuse, pause or remove a property for wrong information, safety concerns, repeated complaints or breach of these terms.
3. Commission
For each confirmed booking you pay us a commission on the room price before taxes and service fee. The standard rate is 15%; a different rate agreed for your property is shown in your account. The rate is fixed on each booking when the guest books. Any change applies only to later bookings. No commission is due on bookings that are cancelled and refunded. We are not VAT-registered at present. If this changes, we will tell you and VAT will be added to commission invoices as the law requires.
4. What the guest pays and what you receive
| Item | Who gets it |
|---|---|
| Room price | You, minus our commission |
| Taxes shown at checkout | You (you must pay them to the tax authority) |
| Service fee | NeerStay |
You receive = room price + taxes − commission (− VAT on commission, where it applies). The tax line includes every percentage tax and flat fee we have set for your property (for example service charge, municipality fee, VAT, Tourism Dirham). The tax rates we show guests must match what you are legally required to charge: please check them in your agreement with us and tell us at once if they are wrong. We set them with you; you stay responsible for declaring and paying them. Discounts given by us (such as coupons) are paid by us and do not reduce your payment. You are responsible for your own taxes, including VAT or sales tax and local tourism or city taxes, and for giving the guest any tax invoice the law requires. We invoice you for our commission where the law requires it.
5. Payment to you
We collect the guest's payment as your agent. We pay you 1 day(s) after the guest's check-in date, in USD, to the account details you enter in your account. Fees charged by your own bank for receiving the transfer are yours. You can see what is due and what has been paid in your account. We may hold or reverse a payment if the booking is refunded, disputed (chargeback), suspected of fraud, or if the law requires. If a booking is refunded after we paid you, we may deduct that amount from your next payment.
6. Cancellations, no-shows, overbooking
Guests may cancel free of charge until 24 hours before check-in (see the refund policy). After that, and for no-shows, you keep the booking value (minus our commission). If you cannot host a confirmed guest you must tell us at once. You must then give an equivalent or better stay at your cost, or we refund the guest and you cover reasonable extra costs we or the guest have, and we may charge you a handling fee.
7. Guests and data
You may use guest details only to host the stay and to meet legal duties, and you must protect them and follow data-protection law. You are responsible for guest safety, the standard of your property and the insurance the law requires.
8. Reviews
Only verified guests can write reviews. You may not pay for, write or ask to remove genuine reviews.
9. Compliance
You will obey anti-bribery, sanctions, anti-money-laundering and consumer laws. Before paying you we may ask for identity and business documents. We may withhold payment while we do this.
10. Liability
Each side is responsible for its own acts. We do not guarantee any number of bookings. We are not liable for lost profit or indirect loss. Our total liability to you in any 12 months is limited to the commission we earned from you in that period. Nothing limits liability that the law does not allow us to limit. You must cover claims by guests or authorities that arise from your property, your information or your breach of these terms.
11. Ending
Either side may end this agreement by written notice. Existing confirmed bookings stay valid, and we pay what is due on them. We may end it at once for serious breach.
12. Changes, law, disputes
We will give 30 days' notice of changes to commission or payment terms. These terms are governed by the laws of United Arab Emirates and disputes are decided by the courts of Dubai, United Arab Emirates, unless mandatory law says otherwise. Contact: support@neerair.com.