Terms of Use

1. Who we are

NeerStay (the "Site") is operated by CineFilm Media, Dubai, United Arab Emirates (registration no.: not applicable). Contact: support@neerair.com. "We" and "us" mean this company.

2. Our role

We are an online marketplace. Hotels, resorts, apartments and other properties ("Properties") list their rooms on the Site. When you book, your contract for the stay is with the Property. We act as the Property's agent to take the booking and collect your payment on its behalf, and we charge you a service fee for this. We do not own or run the Properties.

3. Prices and taxes

Before you pay, the Site shows the room price, taxes and our service fee, and the total. Taxes shown are those the Property has told us apply and are collected for the Property and the tax authorities. The tax line can include VAT, service charges, municipality or city fees and flat tourism fees (for example the Tourism Dirham in Dubai), as set by the Property's location. Some places charge extra local taxes that are payable at the Property; if we know of them they are shown on the Property page. Our service fee is shown as a separate line. You are charged in USD. Prices in other currencies are for information only and based on exchange rates that change; your bank may add its own conversion fees.

4. Booking and payment

Rooms are held for 15 minutes while you pay. A booking is confirmed only when payment succeeds and you see the confirmation page or receive the confirmation email. Payments are processed by Stripe; we never see or store your full card number. Your bank may ask you to verify the payment (3-D Secure).

5. Cancellation and refunds

See our Cancellation & Refund Policy.

6. Your responsibilities

You must be at least 18, give correct details, show valid identification at check-in, and follow the Property's rules and local laws. You are responsible for visas and travel documents for your trip.

7. Property information

Descriptions, photos, facilities and prices are supplied by Properties. We check them as far as we reasonably can but cannot guarantee that they are complete or error-free. Star ratings are given by the Property or the relevant authority; guest ratings come only from verified guests who completed a stay, and we may remove reviews that break our rules.

8. Partner services (flights and visas)

Flight tickets are sold and issued by Neer Air (www.travel.neermela.com) and visa services are provided by Safar (www.safar.neermela.com). They are separate businesses with their own terms, prices and policies. We only link to them. A hotel booking with us does not guarantee a flight or a visa, and we are not responsible for their services.

9. Accounts

Keep your password secret. We may suspend or close accounts used for fraud, abuse or breach of these terms.

10. Our liability

We are responsible for taking your booking and payment with reasonable care and skill. We are not responsible for what the Property does or fails to do (for example room standards, overbooking or closures), but we will help you find a solution or a refund as described in the refund policy. We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to limit. Otherwise, our total liability to you for any one booking is limited to the amount you paid us for that booking. We are not liable for events outside our reasonable control (such as natural disasters, strikes, government action, outages of internet or payment services).

11. Your legal rights

Nothing in these terms takes away the mandatory consumer rights you have under the law of the country where you live.

12. Privacy and cookies

See our Privacy Policy and Cookie Policy.

13. Changes

We may update these terms. The version shown when you book applies to that booking.

14. Governing law and disputes

These terms are governed by the laws of United Arab Emirates. Disputes are decided by the courts of Dubai, United Arab Emirates, unless mandatory consumer law gives you the right to use the courts of your own country. Please contact us first at support@neerair.com; we will try to settle it.